If you can't connect to Google, these are two main things to check:
You'll find below what to do to check and solve the problem.
1. Go to Google in your browser
2. If you are not already, connect to the Google account associated to your Google Business Profile
3. Click on your profile
4. Click on "Manage your Google account"
5. Go to "Security"
6. On this page, in "Your connections to third-party apps & services", click on "See all connections"
7. If you see Dilypse in the list then click on Dilypse
If you don't, contact us.
8. Check if Dilypse has "See, edit, create and delete your Google business listings" rights
If Dilypse does not have these rights, contact us.
1. Go to Google in your browser
2. If you are not already, connect to the Google account associated to your Google Business Profile
3. Click the "Google apps" icon
4. Check that you have "Business Profile Manager"
If you don't see "Business Profile Manager", contact us.
If you see "Business Profile Manager", then:
1. Click on "Business Profile Manager"
You then have two possibilities:
If you access the "My business" page, you'll see the page below. If so, keep following the steps.
If you don't, go to "If you access the "Business profil manager" page" section.
2. Click on the 3 dots menu
3. Go to "Business Profile Settings"
4. Go to "People and access"
5. Check you are in the list with one of the following accesses: manager, owner or primary owner
If not, you need to contact one of the owners in the list so he adds you in "People and access" from his profile.
To do so, he cas follow the 4 steps above, then click on "Add" and add your Google account.
a. Go to "Manage users"
b. Check you are listed as: manager, owner or primary owner.
If not, you need to contact one of the owners in the list so he adds you as user from his profile.
To do so, he can use "MANAGE USERS" on the page above and add your Google account.
If you conclude that:
Then to connect your Google Business Profile, you have to contact us.